Refunds and Returns Policy for sakmarkets.com
Effective Date: March 17, 2024
At Sak International Market, we strive to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your fashion accessories product, we offer a comprehensive Refunds and Returns Policy that outlines the process, conditions, and timeframes for returns and refunds.
1. Return Process:
- To initiate a return, please contact us at sanuak@gmail.com within 7 days of receiving your order.
- Provide your order number, reason for return, and any relevant details.
- Our customer support team will guide you through the return process and provide a return authorization if applicable.
- Returned items must be in unused condition, with all original tags and packaging intact.
2. Refund Process:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Refunds may take additional time to reflect in your account based on your payment provider’s policies.
3. Conditions for Returns and Refunds:
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, in their original condition, with all tags and packaging intact.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged.
- Shipping costs are non-refundable except in cases where the return is due to a product defect or error on our part.
4. Contact Information:
- Email: sanuak@gmail.com
- Address: Dubai, Sheikh Zayed Road, Aspin Commercial Tower Building
5. Customer Support:
- Our dedicated customer support team is available to assist with any inquiries, concerns, or return requests.
- Reach out to us via email for prompt assistance with your refunds and returns process.
6. Product Requirements:
- We ask that all returned items be in their original condition, unworn, and with all original packaging.
- For hygiene purposes, certain items like earrings may not be eligible for return unless they are defective or damaged upon receipt.
7. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping service and insured postage for return shipments.
8. Restocking Fees:
- A restocking fee may apply to certain returns, particularly for items that require additional processing or product assessment.
By shopping at Sak International Market and using our website, you agree to our Refunds and Returns Policy. If you have any questions or require assistance regarding returns and refunds, please don’t hesitate to contact our customer support team.
This Refunds and Returns Policy is effective as of the date indicated above. Thank you for choosing Sak International Market for your fashion accessories needs.